At Indian Raw Hair Exports, we carefully pack and ship our hair products to customers across India and worldwide. This policy explains our order-processing times, estimated delivery periods, shipping charges, tracking, and responsibilities for international shipments.
Orders are generally processed within 1–3 business days after successful payment confirmation.
Wholesale, bulk, customised, OEM, ODM, or private-label orders may require additional production and processing time. The estimated timeline will be communicated before the order is confirmed.
Orders are not normally processed or dispatched on Sundays or Indian public holidays.
We work with trusted couriers and logistics partners to deliver orders safely.
Delivery times are estimates and may vary depending on the destination, courier service, customs clearance, weather conditions, public holidays, or other circumstances beyond our control.
Shipping charges depend on the order weight, package size, destination, and selected delivery method.
International buyers are responsible for any customs duties, import taxes, VAT, clearance charges, or other fees imposed by the destination country.
These charges are not included in the product or shipping price unless clearly stated in the quotation or invoice.
Indian Raw Hair Exports are not responsible for delays caused by customs authorities or for shipments held because the buyer has not paid the required duties or provided the necessary import documents.
Once the order has been dispatched, the tracking details will be shared through email, WhatsApp, or another contact method provided by the buyer.
Tracking information may take some time to become active after the courier collects the parcel.
The buyer must provide a complete and accurate delivery address, postal code, phone number, email address, and any information required by the courier or customs authorities.
Indian Raw Hair Exports will not be responsible for delays, failed delivery, or additional charges caused by incorrect or incomplete information provided by the buyer.
Any cost incurred for address correction, re-delivery, or return shipping may be charged to the buyer.
Buyers must inspect the parcel at the time of delivery. If the outer packaging appears damaged, opened, torn, or tampered with, the buyer should record this with the courier wherever possible.
A continuous unboxing video is mandatory for any claim related to damaged, missing, incorrect, or defective products. The video must begin while the parcel is sealed and unopened and must clearly show the shipping label, outer packaging, opening process, and every item received.
Any issue must be reported within 48 hours of delivery. Still photographs alone will not be accepted as a replacement for a complete unboxing video.
If a shipment is delayed or appears to be lost in transit, Indian Raw Hair Exports will assist the buyer in raising an enquiry with the courier or logistics provider.
Courier investigations may take time, and any refund, replacement, or compensation will depend on the outcome of the courier’s investigation and the applicable shipping insurance.
We are not responsible for delays caused by customs, courier disruptions, incorrect addresses, natural disasters, strikes, government restrictions, or other circumstances beyond our reasonable control.
If delivery fails because the buyer is unavailable, refuses the parcel, provides incorrect details, does not complete customs clearance, or fails to pay applicable import charges, the shipment may be returned to us.
In such cases, the original shipping charges, return charges, customs fees, and re-shipping costs may be deducted from any eligible refund or charged separately to the buyer.
Shipping arrangements for large wholesale or bulk orders may be customised using express courier, air cargo, sea freight, or another agreed method.
The shipping method, estimated timeline, charges, insurance, and responsibility for customs clearance will be confirmed in the quotation or proforma invoice.
For any questions about these Terms & Conditions, email us at sales@indianrawhairexports.com
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