At Indian Raw Hair Exports, every product is carefully checked before dispatch. Due to the hygienic nature of human hair products, returns and exchanges are accepted only under the conditions stated below.
Return or exchange requests must be submitted within 7 days of delivery through our official email or WhatsApp. The return tracking details must also be shared within this period.
Requests received after 7 days will not be accepted.
Approved returns and exchanges will be settled only through store credit. We do not provide cash or bank refunds for returned products.
The store credit will:
Be issued as a coupon code or gift card
Be sent to the buyer’s registered email address
Be equal to the approved value of the returned product
Be usable toward a future purchase from Indian Raw Hair Exports
Shipping charges, customs duties, taxes, payment-gateway fees, and other service charges are not included in the store credit unless the return resulted from an error by Indian Raw Hair Exports. This store-credit-first approach follows the emphasis used in the reference policy.
To qualify for a return or exchange, the product must be unused and returned in the same condition in which it was received.
The hair must not be:
Worn or installed
Washed or combed
Cut or trimmed
Coloured, bleached, or chemically treated
Heat-styled or otherwise altered
All original ties, labels, tags, packaging, and accessories must remain intact. Human hair products that have been used or altered cannot be accepted for hygiene reasons.
A valid unboxing video may be required for claims involving damaged, incorrect, missing, or defective products.
The following items are not eligible for return or exchange:
Custom-made, OEM, ODM, or private-label products
Custom-coloured or specially processed hair
Sale, discounted, clearance, or final-sale products
Sample products
Products returned without their original packaging or tags
Combo orders cannot be partially returned. All items included in the combo must be returned together.
The buyer is responsible for return shipping costs and must use a trackable courier service. Indian Raw Hair Exports will not be responsible for returned parcels that are lost or damaged in transit.
The return package must clearly include the buyer’s name, order number, phone number, and email address.
Once the returned product is received, it will be inspected to confirm that it meets our return conditions.
Approved store credit will normally be issued within 1–3 business days after inspection.
If the product has been worn, altered, damaged, or returned in an unacceptable condition, the request will be rejected. The item may be sent back to the buyer, and all shipping costs will be the buyer’s responsibility.
If courier tracking shows the order as delivered but the buyer has not received it, we will assist in raising an investigation with the courier company.
Store credit, replacement, or compensation will not be issued unless the courier investigation confirms that the parcel was lost or incorrectly delivered.
Contact us before returning any product to receive approval and the correct return address.
Indian Raw Hair Exports
Email: sales@indianrawhairexports.com
Phone/WhatsApp: 9474995535
Please share your order number, reason for return, and supporting evidence when contacting us.
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